Rachita

About Rachita

I work around healthcare systems and digital platforms, focusing on how services translate into real workflows. My experience involves analysing user journeys, validating end to end flows and documenting operational gaps across different service scenarios.Through this work I developed an understanding of processes, documentation and structured reporting across healthcare environments, observing how information moves between stakeholders and how accuracy, clarity and consistency affect execution.I am interested in roles involving healthcare operations, implementation and process support where domain understanding contributes to reliable workflows, documentation quality and smoother system adoption.

Experience

1. Team Lead (Digital Health & Product Operations)

   Aarogya Aadhar

   Feb 2026 — Present

   Improved understanding of user onboarding challenges by analyzing 50+ user registrations and identifying drop-offs, resulting in ~15% better clarity on key user pain points.• Enhanced the registration flow (UI/UX experience) by evaluating multiple friction points and suggesting improvements, resulting in ~10–15% smoother user journeys.• Delivered 5+ structured and actionable reports by organizing raw registration data into clear insights, resulting in better decision-making support for the team.• Led a team of 10 members, ensuring consistent and timely reporting by managing queries and maintaining coordination, resulting in improved workflow efficiency.• Supported MVP testing across 2–3 iterations by evaluating user flows, identifying usability issues and bugs, resulting in iterative improvements in overall product experience.

Education

• Baba Farid University of Health Sciences, Faridkot

  Bachelor's of dental surgery, Dentistry

• Sri Guru Harkrishan Senior Secondary Public School

  12th, Biology/Biological Sciences, General