Poonam Jindal
Head of Learning @Lloyds Banking Group
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WORK HISTORY
Head of Learning @Lloyds Banking Group
Hyderabad, IN
Currently working as Head of Learning at Lloyds Technology Centre, India, where I lead enterprise‑wide learning strategy, capability building, and leadership development, with a strong focus on building future‑ready skills and an intentional learning culture.At LTC, my work spans learning architecture and design, leadership and behavioural capability building, skills‑based learning approaches, and large‑scale learning programmes aligned to business priorities. I work closely with senior stakeholders to ensure learning is outcome‑driven, relevant, and embedded into the flow of work, rather than being a standalone intervention.A key part of my role involves driving learning transformation—strengthening leadership effectiveness, enabling critical skills for the future, and creating scalable learning experiences that support both individual growth and organisational performance. I am particularly passionate about blending learning, change, and culture to create sustained impact.In addition to this, I play an extended role as Change and Design Head, contributing at a Group level to learning and skill design initiatives. This allows me to work across geographies and teams to support large‑scale transformation, ensuring that skills, mindsets, and behaviours evolve in line with the organisation’s strategic direction.What energises me most about this role is the opportunity to co‑create solutions, partner deeply with leaders, and enable meaningful change—where learning is not just delivered, but lived and applied.
EDUCATION
South Asian Association of Transactional Analysis
Diploma, Transactional Analysis
UGC NET
NET
Indian Institute of Management Ahmedabad
Certification, High Quality Research
SeedTLC, Banglore
Transactional Analysis Level-1
Indian Society for Training & Development (ISTD)
DIP TD, Training and Development
The academy of modern applied psychology
Certificate- Counselling practitioner- Beginner to Advanced, Counselling
ITTA
TA 101 Certification, Transactional Analysis
Yale University
Certification, Science of Wellbeing
ESSEC Business School
Cerification, Diversity and Inclusion
Chaudhary Charan Singh University
Masters, HRD
Udemy
Certification, Counselling
NLP incorporated, ABNLP
Certification
ABOUT POONAM JINDAL
I am an experienced, qualified, and certified Human Resource and Learning leader with over a decade of experience across HR, Learning & Development, Change, and higher education. I hold a Doctorate in Talent Management and Succession Planning and bring a strong blend of strategic thinking, people leadership, and organizational transformation.Currently, I serve as Head of Learning at Lloyds Technology Centre, India, leading enterprise‑wide learning strategy, capability building, and leadership development. In addition, I play a role as Change and Design Head, contributing at a Group level to learning and skill design, enabling future‑ready capabilities and driving large‑scale transformation aligned to business priorities.Previously, I worked as Head of Employee Experience at Saras Analytics, leading Learning & Organization Development, Employee Engagement, DE & I, and Organizational Culture. Prior to that, I was Manager – Human Resources at Western Digital Corporation, India, leading DE & I, Labour Compliance, Learning & Development, and Employee Engagement. I introduced multiple DE & I policies, L&D frameworks, engagement initiatives, and labor governance improvements. I also served as Global Program Owner for #IamRemarkable, Co‑Lead of the We.WIN (Women Impact Network) ERG, and was recognized as Compliance Champion for the India site.I bring over a decade of academic experience as a Professor of HRM and Organizational Behaviour, mentoring students and shaping future professionals. Across my career, I have worked extensively in Recruitment, Payroll, HR Operations, Change, and Capability Building.I am actively associated with ISTD and NHRDN and currently serve as a Hon. Vice Chair, ISTD Hyderabad Chapter.My strengths include creative problem‑solving, collaborative leadership, strong interpersonal skills, and an objective, solution‑oriented mindset. I hold multiple certifications across L&D, ICF Level 2 Coaching, Counselling, Transactional Analysis, Well‑being, Appreciative Inquiry, and DE & I. I am a Certified #IamRemarkable Facilitator and a recipient of the CII “Rising Star of HR” Award.
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