Nithya Mohan
Doctorate in Management Studies, Lead Customer Success Manager at Drivestream || Ex-Freshworks || Ex-Cognizant
- Role
- Lead Customer Success Manager at Drivestream
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Nithya Mohan
Experienced professional with 8+ years of expertise in Customer Success and Procurement roles. Skilled in managing client relationships, driving account growth, and optimizing processes for efficiency. Proven ability to deliver value through innovative strategies and collaboration.
Experience
Lead Customer Success Manager
Apr 2026 — Present · Chennai, IN
Spearhead strategic account management for enterprise Oracle Fusion Cloud clients, ensuring sustained adoption, retention, and value realization. Lead customer success initiatives including onboarding transformation, change management, and SaaS optimization, delivering measurable improvements in client satisfaction, operational efficiency, and retention. Act as a trusted advisor to stakeholders, guiding product adoption strategies and resolving complex escalations with a proactive, data-driven approach. Mentor and enable Customer Success Managers on best practices in client engagement, communication, and retention strategies. Drive cross-functional collaboration and process enhancements that strengthen customer experience while aligning with business goals.
Education
VELS University
Doctor of Philosophy - PhD, Management
University of Madras
Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management
Ethiraj College for Women, Chennai
Bachelor's degree, Physics
2014 — 2017
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