Neha Jaiswal

About Neha Jaiswal

Experience in managing Operations. Project Implementation/Customer Relations, skilled…

Experience

1. Associate Manager

   Accenture in India

   Oct 2023 — Present · Chennai, IN

   Manage Quality Documentation Specialists (QDS) assigned to their accounts for backfills and for new provider additions. • Work closely with customer-facing Operations Manager to communicate metrics, establish escalation points. • Manage account specifics updates for all assigned accounts; ensuring team members are kept apprised of any changes and ensuring changes are being implemented correctly according to standards. • Monitor all direct reports to ensure performance metrics are maintained. • Motivate teams as needed to ensure quality and TAT maintenance. • Monitor workflow and allocate resources appropriately. • Utilize reporting tools to manage TAT and quality. • Manage quality challenges and escalate to Quality Compliance Team and Operations Manager as needed. • Maintain team workbooks/EHR access documentation. • Manage payroll processing and procedures via Workday for all assigned team members. • Collaborate and partner with peers to share knowledge and improve business results by recommending and implementing process improvements. • Create a culture of dedication to patient and client while balancing needs of direct reports and company. • QDS support, development, and performance management of team members. • Coordinate new QDS orientation and training. • Daily schedule adherence (roll call) with adjustments as necessary for coverage of gaps. • QDS cross training report/scheduling. • Maintain updated QDS schedules in scheduling tool. • Monitor scribe logs and communicate discrepancies. • Actively participate in coordination of account transitions to global team and/or US/global business partner QDS with Training Team, Special Teams Manager, and Operations Managers as necessary.

Education

• Maharashtra University of Health Sciences

  Bachelor of dental surgery

  2009 — 2014

• St. Philomena convent high school

  SSC

  2006 — 2007