Neethu Subhadra

Sales Operations Manager @Kaya Limited

IN

As a Dentist turned Healthcare Operations Leader, I bridge the gap between clinical precision and business scalability. Currently serving as the Sales & Operations Manager at Kaya Skin Clinic, I act as the strategic owner of the clinic’s performance, balancing rigorous medical protocols with aggressive growth targets. My career is defined by a dual perspective: the empathy of a medical professional and the analytical mindset of an operations expert.Strategic Leadership at Kaya Skin Clinic:I lead a cross-functional team of dermatologists, consultants, and therapists to deliver premium aesthetic care. My focus is on:Sales & Revenue Excellence: I drive top-line growth by executing monthly sales targets, optimizing service conversions for skin and hair treatments, and increasing average ticket sizes through consultative selling.Customer Retention: I manage the end-to-end journey for HNI clients, leveraging data to improve loyalty and ensure our \"Mystery Audit\" scores consistently lead the industry.Operational SOPs: I oversee daily lifecycle functions, including inventory control, cash management, and strict medical safety compliance to ensure a seamless patient experience.Startup Expertise & Scaling:Having worked with 3 healthcare startups, I am a specialist in the \"0 to 1\" phase. I thrive in agile environments where building operational frameworks from scratch is required. My experience spans all medical fields, with a significant deep-dive into collaborating with Gynecologists to integrate specialized services. I am an expert in building sales funnels, medical recruitment, and establishing processes that allow startups to scale without compromising quality.Core Competencies:Healthcare Operations | P&L Management | Strategic Sales | Startup Scaling | Customer Retention | Doctor Relations | SOP Implementation | Aesthetic Dermatology | Clinical Leadership.

Chaudhary Charan Singh University

Bachelor of Dental surgery, Dentistry

Holy Angels Convent School - India

Bachelors in D, Biology/Biological Sciences, General