Mithun Nagawade
Global Program Management Leader | Head of Customer Experience Strategy | Driving Business Transformation & Operational Excellence | PhD, PMP®, PgMP®, PfMP®, Prosci Change Practitioner | Indian School of Business (ISB)
- Role
- Global Program Management and Strategic Transformation Leader at EY
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
Experience
Global Program Management and Strategic Transformation Leader
Jun 2018 — Present · USA, IN
As Director of Operations, my career includes steering Pangea3 Thomson Reuters\' M&A transition into E&Y in 2019, where I drove change management initiatives that propelled the organization\'s growth and success. My proficiency in project planning and management has been critical in executing business organization initiatives. Now as a Strategy, Program Management and PMO lead at EY, I excel at devising strategies, breaking them down into smaller goals, implementing them across the globe and performing benefits realization after fruition. I have also led the governance of operating models ensuring that all processes are streamlined and effective:MERGER & ACQUISITION OF PANGEA3 THOMSON REUTERS & E&Y as OPERATIONS LEADER:Orchestrated the acquisition of Pangea3 by EY, leading a large team across India, USA, UK and Poland. Managed seamless process and technology transfer, reducing personnel risk and technology risk, while enhancing stakeholder trust for successful deal execution.GLOBAL TAX TRANSFORMATION as GLOBAL PROGRAM MANAGEMENT LEADER:Worked with EY Partners, identified key implementation levers, and defined 4 critical success criteria, resulting in achieving high utilization target across the service line.DEPLOYMENT OF NEW TECHNOLOGY FOR EY’S PAYROLL SERVICES as TECH OPERATIONS & DEPLOYMENT LEADER:Leader for tech operations and deployment of multi-million dollars technology for Global Payroll operations, overseeing large team of technology consultants from India, Manila, Poland, and Argentina to ensure integration and operational efficiency.TAX AND IMMIGRATION as GLOBAL PROGRAM MANAGEMENT LEADER & STRATEGIC TRANSFORMATION:Collaborated with onshore EY Partners to operationalize their vision. Led initiatives that improved service quality, reduced transaction TAT, and cut supervisor hours through innovative operations model implementation.
Education
Project Management Institute
Certified PgMP
2018 — 2019
Project Management Institute
Certified PfMP
2019 — 2020
Project Management Institute
Certified PMP
2013 — 2014
Prosci Change Management
Change Practitioner
Indian School of Business
Artificial Intelligence
2024 — 2025
Indian School of Business
Leadership With Artificial Intelligence
2024 — 2025
Indian School of Business
Leadership with Artificial Intelligence
2024 — 2025
Pune University
Masters - Applied Linguistics
University of Pune
Bachelor's degree
S P Jain School of Global Management
Doctor of Philosophy - PhD
2019 — 2023
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