Mercy I. N.
Itsm Management @AIG
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WORK HISTORY
Itsm Management @AIG
US
In this role, I learned about building ServiceNow knowledge base articles for several business units to ensure both technical and non-technical users could effectively understand company policies; have their self-help they need to troubleshoot issues and not just the IT SOX processes. Additionally, as part of the ITSM Service Delivery Management team, I collaborated with the Incident response/Problem Management team to identify root causes of security-related issues and implement mitigation strategies, leveraging my problem-solving skills, training expertise, and in-depth knowledge of IT SOX processes.
EDUCATION
University of Benin
Bachelor's degree
Walden University
Masters of Science in Information Technology - MSC(IT)
University of Lagos
Masters in Information Technology - (MIT)
Walden University
Doctor of Information Technology
ABOUT MERCY I. N.
Adjunct Professor
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