Mercedes Lockley

Business Execution Consultant @Wells Fargo

Charlotte, NC, US

Developed and implemented multimedia learning materials to enhance employee training and customer satisfaction.• Facilitated weekly team meetings to align project goals and track progress effectively. • Trained and onboarded new-hire employees. • Piloted new systems, ensuring team readiness and training for effective adoption. • Collaborated with cross-functional teams to produce content supporting departmental vision.• Documented project development and progress using Jira software.• Collaborated with colleagues daily to develop, review, finalize, and publish learning content and materials.• Wrote and edited learning content based on feedback provided in multiple rounds of review. • Recorded live tutorials for teaching colleagues best practices when creating multimedia learning.• Analyzed learning objectives to create strategic implementation plan. • Documented and reported artifacts used to implement the learning content.• Met expected deadlines, including rushed/escalated requests.• Submitted learning content to the appropriate department for approvals and publishing. • Enrolled in courses as a lifelong learner and increased professional development to maintain current research of best practices.

University of North Carolina at Pembroke

Bachelor's of Science in Elementary Education, K-6 Education

Gardner-Webb University

Master's in Curriculum and Instruction, Curriculum and Instruction

Capella University

Doctor of Education - EdD

CourseCareers

Sales Development Specialization, Technology Sales Development