Latoya Pommier

About Latoya Pommier

I help organizations navigate complex technology transitions — from LMS and CRM migrations to enterprise-wide change adoption — without losing people in the process. With 15+ years leading implementation and strategic operations across workforce development and education, I\'ve managed $7M–$11M in program budgets, overseen 5-site operations, and built the performance infrastructure that turns rollouts into lasting adoption. A few things I\'m known for: Taking target achievement from 21% → 63% in year one through KPI-driven accountability systems Growing revenue performance 47% via structured implementation frameworks Leading LMS and case management platform migrations with zero-disruption rollouts across distributed teams Reducing operational costs 15% through workflow automation and technology optimization My PhD in Psychology isn\'t an academic credential — it\'s how I think about change. Implementation fails when it ignores the human side. I build adoption frameworks that account for behavior, resistance, and culture from day one. Currently seeking remote Implementation Manager, Customer Success Manager, or Strategic Operations Director roles in Workforce Tech or EdTech. Open to connecting: d••••••••@gmail.com

Experience

1. Deputy Director

   Equus Workforce Solutions

   Sep 2022 — Present

   Director-scope implementation and operations leadership across 5 sites, 8 workforce programs, and $7M in annual budgets. Led enterprise LMS and case management platform migrations for distributed teams — delivering full training, adoption tracking, and seamless transitions. Built KPI infrastructure that accelerated target achievement from 21% to 63% in year one. Key results: 47% revenue growth through structured implementation frameworks 15% cost reduction via workflow automation and technology optimization 93% stakeholder engagement rate across cross-functional change initiatives Directed global server and digital infrastructure upgrades reducing operational downtime Partnered with Houston Galveston Area Council to align policy mandates with local implementation strategy

Education

• Southern University and Agricultural and Mechanical College at Baton Rouge

  Bachelor's degree, Psychology

  1999 — 2003

• Southern University and Agricultural and Mechanical College at Baton Rouge

  Bachelor of Applied Science (B.A.Sc.), Psychology

  1999 — 2003

• Capella University

  Doctor of Philosophy (PhD), Psychology

Skills

• Applied Behavior Analysis
• Education Software
• Research
• Skype
• Spss Clementine
• Administration
• Community Outreach
• Training
• Microsoft Office
• Mediation
• College Recruiting
• Leadership
• Google+
• Oracle HR
• Teaching
• Time Management
• Coaching
• Microsoft Word
• Consumer Behaviour
• Powerpoint
• Microsoft Excel
• Photoshop
• Leadership Development
• Project Management
• Program Development
• Management