Kyle Taylor
Global Head of Services Solution Management and Customer Success @Dentsply Sirona
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WORK HISTORY
Global Head of Services Solution Management and Customer Success @Dentsply Sirona
Bensheim, DE
Leading the ownership and management of a multi-million dollar services portfolio, responsible for:* Researching and articulating customer needs and requirements* Defining services vision, requirements, scope and channel/infrastructure dependencies* Coordination with in-country commercial and services leadership* Configuration/pricing/launch coordination and local optimisation* Researching, analysing and defining relevant threats, opportunities and competitive capabilities* Solution packaging and pricing* Value proposition articulation and coordination with marketing on the development of a communication strategy, content, channels and promotion/lead-gen programs* Customer Success team strategy and execution* Talent acquisition, development and performance management for solution management employees
EDUCATION
Technische Universität Darmstadt
Master’s Degree, Materials Science
Technische Universität Darmstadt
Bachelor's Degree, Material Science
Technische Universität Darmstadt
Doctor of Engineering, Modeling, Virtual Environments and Simulation
ABOUT KYLE TAYLOR
Highly accomplished and strategically focused leader with a unique blend of deep technical expertise and advanced business certifications. Currently managing a multi-million dollar portfolio and driving key financial model evolutions that enhance customer attachment. Expert in cross-functional coordination, utilising a data-driven approach to work with global R&D and deliver flagship products with the executive confidence to align and lead diverse, global stakeholders.
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