Kevin Konradt

Senior Account Manager @Altera Digital Health

Assist in account profitability which meet revenue and margin requirements established at the corporate level. Engage senior leadership and lead cross-functional teams to identify partnership opportunities and to ensure partnerships deliverables are met. • Balance demand management for multiple complex simultaneous projects, operational enhancements, break-fixes, and maintenance requests. • Effective resource utilization and management of staff such that milestones and objectives are obtained, and staff is motivated and competent. • Liaison between the client and company to resolve all normal service issues. • Responsible for overseeing a multi-million account, while directing and managing an onsite team of 4 employees. • Safeguard the use of appropriate processes and standards throughout the development lifecycle by ensuring proper levels of managerial approval are in place during each phase of project lifecycle. • Work closely with hospital’s Chief Medical Information Officer (CMIO) and Chief Information Officer (CIO) to ensure system changes are communicated effectively; tasked with the responsibility of communicating changes or resolving issues when CMIO or CIO are unavailable.