Keeley Evans
Head of Customer Service Delivery @First Direct
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WORK HISTORY
Head of Customer Service Delivery @First Direct
Leeds, GB
Operational ExcellenceOnboarding and training Strategy FOS oversight and complaints strategy Colleague helpdesk and core telephony strategist Deputising for CSDLead customer experience Continuous improvement strategyColleague learning and development strategy Leadership development
EDUCATION
University of Lincoln
Bachelor's degree, Combined Arts. Criminology Literature and Psychology
Nottingham Trent University
PhD, Nottingham Business School
ABOUT KEELEY EVANS
Thought leadershipEmployee engagement specialist Conference speaker and panel discussion in employee engagement Strategic Leadership Head of complaints and FOS Lead conversational banking strategy for first direct channel development Global customer experience leadHead of academy and new starter trainingDesign of leadership programmes for aspiring leadership Remote LeadershipChange ManagementEmployee Engagement HRWealth Management Relationship ManagementCommercial BankingMortgage and lending approvalCompliance credit and risk Teach First CoachSchool GovernorInterviewing and recruitmentCoaching and mentoringInspirational leadershipSales ManagementBranch Management Performance Management AppraisalResourcingPensionsLife insuranceEstate planningInvestments
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