Julian Hess
Director Customer Service Aftersales Dach @Ford Motor Company
Cologne, DE
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2025 — Present
Director Customer Service Aftersales Dach @Ford Motor Company
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Cologne, DE
Aftersales Lead for Germany, Austria, Switzerland & Business Units Retail, Wholesale & Service Marketing. Ford Pro Commercial Vehicles & Fleet Service solutions. Transformation of Service Business in DACH in terms of digitization, network & customer experience
EDUCATION
2012 — 2014
University of Mannheim
Master of Science - MS, Wirtschaftswissenschaften
2008 — 2011
Rheinische Fachhochschule Köln
Bachelor's degree, Wirtschaftswissenschaften
2017 — 2018
TU Dortmund University
Dr. rer. pol. , Technologiemanagement
ABOUT JULIAN HESS
Director Customer Service / Aftersales | Ford DACH | ex-BCG
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