Julian Hess

Director Customer Service Aftersales Dach @Ford Motor Company

Cologne, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Director Customer Service Aftersales Dach @Ford Motor Company

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Cologne, DE

Aftersales Lead for Germany, Austria, Switzerland & Business Units Retail, Wholesale & Service Marketing. Ford Pro Commercial Vehicles & Fleet Service solutions. Transformation of Service Business in DACH in terms of digitization, network & customer experience

EDUCATION

2012 — 2014

University of Mannheim

Master of Science - MS, Wirtschaftswissenschaften

2008 — 2011

Rheinische Fachhochschule Köln

Bachelor's degree, Wirtschaftswissenschaften

2017 — 2018

TU Dortmund University

Dr. rer. pol. , Technologiemanagement

ABOUT JULIAN HESS

Director Customer Service / Aftersales | Ford DACH | ex-BCG

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Julian Hess — Director Customer Service Aftersales Dach at Ford Motor Company in Cologne, DE | Unifers