John D.
Assistant Manager @Deloitte
Signup · Get unlimited contacts
WORK HISTORY
Assistant Manager @Deloitte
Cardiff, GB
Drive continuous service improvement (CSI) initiatives across Deloitte\'s Central Business Services (CBS), leveraging Six Sigma/Lean methodologies. Collaborate with stakeholders to identify, assess, and deliver impactful improvements, ensuring projects are completed on time, within budget, and deliver expected benefits. Develop and maintain CSI methodologies, build a community of CSI experts, and analyse service data to proactively identify improvement opportunities.
EDUCATION
Durham University
MA Merit, Marketing
Cardiff University / Prifysgol Caerdydd
2:1 BSc Hon's, Business Managment (Marketing)
Teesside University
Doctorate Business Administration, Business Administration and Management, General
ABOUT JOHN D.
Driving impactful change and innovation within Deloitte\'s Business Consulting Services. As a Continuous Service Improvement Specialist, my expertise, built on a strong foundation in Financial Services, is underpinned by a deep analytical approach. My doctoral thesis, which investigated the role of AI chatbots during the COVID-19 pandemic, showcases my ability to bridge advanced research with practical problem-solving. In my current role, I leverage Lean Six Sigma and DMAIC methodologies to optimise processes and deliver continuous service improvement.Backed by robust certifications including Lean Six Sigma Green Belt, PRINCE2, IBM Enterprise Design Thinking Practitioner, and a Process Design Level 100 Exam Certificate from iGrafx University. I\'ve further expanded my facilitation skills by leading and supporting Lean Six Sigma Yellow Belt courses along with coaching individuals in the United States India Firm through their Yellow Belt Projects and hold various leadership qualifications.Selected for and currently participating in the Deloitte 2026 ‘Activate Journey’, a six month professional development programme alongside my role. With the purpose of leveraging strengths and expanding my professional network at the firm.Beyond the professional realm, I embody discipline and strategic thinking as a former World Kata Champion (2023/4) in Veterans Inclusive Shotokan Karate, alongside my passion for running.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.