Geetika Verma
Patient Care Coordinator @Canadian Addiction Treatment Centres (CATC)
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WORK HISTORY
Patient Care Coordinator @Canadian Addiction Treatment Centres (CATC)
Thunder Bay, ON, CA
Process and maintain electronic records related to client admissions, treatment schedules, and payroll documentation for clinical staff-Manage EMR data and support compliance with healthcare protocols and public health reporting-Liaise with clinicians, pharmacists, and external agencies to ensure coordinated service delivery-Provide front-line administrative support including inquiry handling, appointment booking, and internal communication.
EDUCATION
Confederation College
Health Informatics, Business Administration, Management and Operations
Panjab University
Bachelors In Ayurvedic Medicine And Surgery, Ayurvedic Medicine/Ayurveda
Confederation College
Postgraduate Diploma, Health/Health Care Administration/Management
Chitkara University
Master of Business Administration (MBA), Health/Health Care Administration/Management
ABOUT GEETIKA VERMA
With 8+ years in healthcare operations and administration, I bring a strong foundation in strategic management, patient satisfaction, and staff performance. My career spans diverse roles, including Senior Operations Manager at Vasan Eye Care and Administration In-Charge at NHS Hospital, where I enhanced patient flow, optimized budgets, and led strategic initiatives that elevated service quality and operational efficiency. At Nova Pulse IVF, my data-driven insights into customer care and budgeting contributed to an 8% revenue growth, earning me Employee of the Month recognition.Most recently, I served as Director of Student Life & Engagement at SUCCI, where I applied my leadership and organizational skills to strengthen student engagement, foster community partnerships, and deliver impactful initiatives—further sharpening my abilities in governance, collaboration, and stakeholder relations.I hold a Postgraduate Diploma in Healthcare Administration & Leadership from Confederation College and am advancing my expertise with a Postgraduate Diploma in Health Informatics. My background also includes an MBA in Healthcare Management and a Bachelor’s in Ayurvedic Medicine and Surgery, providing a unique blend of clinical knowledge, business acumen, and digital health expertise.Certified in Emergency First Aid and Health & Safety, I am proficient in healthcare software including Citrix, Health Object, and UBQ MEDICS, supporting my technical capabilities in data-driven healthcare management.My areas of expertise include:Healthcare administration, operations management & strategic planningPatient-centered care, service quality, and staff engagementHealthcare financial strategies, budgeting, and revenue optimizationQuality assurance, medical law & ethics, and accreditation complianceHealth informatics, data management, and digital transformationResearch, analytics, and evidence-based decision makingI am passionate about leading healthcare organizations to new heights, driving patient-centered care, and maximizing operational efficiency across multidisciplinary settings.
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