Ganesh Sethi

About Ganesh Sethi

Ganesh is a strategic thinker, practical achiever who believes in ideas, whether BIG or small; he is just passionate about his goals, projects and customers. Having exclusive belief in building customer success and continuous improvement strategies; he firmly trust that, the best business solutions are #BEST only when customers are able to achieve measurable business outcomes. Ganesh has been there and doing that! Whether, it is do with customer relationship, operations or solutions meant for his customers or fellow colleagues, he has always tried to LEAD from the front having no title attached to him. Always looking forward to support and lead to collaborative brilliance with his stakeholders has helped him think out-of-box and therefore, radiate value to his customers and acquaintances. Having spent 19 plus years in the industry and, more than 15 years servicing the training fraternity while handling different roles in the areas of LMS Implementations, Training / Learning outsourcing, Delivery and Operations profile, Ganesh has been handling extremely customer facing role(s) traveling across the globe. By paying adequate attention to details and having a narrow and deep understanding of the problem statement(s), he has been able to support his customers achieve measurable business outcomes by advising balanced solutions enabled by technology and specific expertise. While skillfully handling the strategic accounts, demanding customers, and turnkey projects. Ganesh has successfully navigated through the complex business cycles of large accounts which has helped him become a reliable and successful resource for his employers to retain and grow the existing business. A complete TEAM player, highly motivated and self-driven professional who thrives in challenges and adversities; his never say die attitude has won him accolades over the past years from his leadership teams and thereby, he remains branded as soul brimming with infectious energy. He stays focused to win and create demand for himself and his organization; engage with leaders and is often appreciated for his honesty, transparency and consulting skills.Specialties: Managerial- Work Force Management & Planning, Finance & Budgeting, Client Servicing, Team Motivation, TransitionTechnical- Learning Management Systems, BI and Reporting, LXP and LPP, OTS Course Library, System Integrations Functional- Project Management, Solution designing, Training Systems & Methodology, Coaching Skills, Learning Services

Experience

1. Chief Customer Officer

   Invince

   Nov 2023 — Present · New Delhi, IN

   Driving Customer Success and Operational Excellence in SaaS InnovationAs the Chief Customer Officer at Invince, a leading SaaS product company renowned for its flagship offering, UpsideLMS, I lead end-to-end functions across Delivery, Operations, Product Development and Quality Control. With a dedicated team of over 50 professionals, including seasoned functional leads, I orchestrate a comprehensive suite of services ranging from Implementation and Application Support to Customer Success and Product Innovation.My Expertise Encompasses: Operational Excellence: I\'ve spearheaded initiatives to re-engineer existing processes, redefine organizational structures, and deploy cutting-edge technology platforms. These efforts have yielded significant results, including raised Customer Satisfaction (C-SAT) and Employee Satisfaction (E-SAT), enhanced productivity gains, and facilitated a seamless and pleasant customer experience, leading to increased renewals and customer stickiness. Customer Success Leadership: Strategically navigating customer journeys to foster retention, fuel business growth through upselling and cross-selling opportunities, and perpetually exceed expectations. Product Innovation and Development: Guiding the evolution of our LMS product suite, harnessing cutting-edge technology and market insights to deliver solutions that empower organizations to thrive in the digital age.🤝 Solutioning and Pre-Sales: Collaborating closely with clients to understand their unique needs, architecting tailored solutions, and facilitating seamless transitions from prospect to valued partner.Career Trajectory: Over the past three years, my journey at Invince has been marked by continuous growth and progression, culminating in my appointment to the esteemed position of Chief Customer Officer. From Vice President to CXO, each step has fortified my commitment to driving excellence and innovation in customer-centric operations.

Education

• NIIT INSTITUTE OF PROCESS EXCELLENCE LIMITED

  Global Leadership Development Course

• Xaviers Institute of Business Management Studies

  Master of Business Administration - MBA

• Xaviers Institute of Business Management Studies

  Doctorate of Management Studies

• Summer Feilds School

  12th

• Others

  Bachelor of Commerce (B.Com.)