Errical Jones

About Errical Jones

I am a well-qualified Director in Medical Affairs with extensive expertise in Ecosystem Omnichannel Strategy, Medical Education, and Digital Transformation. I specialize in leading global omnichannel initiatives that align medical strategy with customer needs, ensuring seamless personalized engagement across channels.Known for being highly focused and detail-oriented, I bring an exceptional record of delivering customer-facing solutions, managing cross-functional stakeholders, and implementing healthcare software systems that drive measurable outcomes. I thrive in dynamic environments — whether working independently, collaborating across teams, or managing and developing high-performing talent.What fuels me is curiosity: I genuinely enjoy listening to people share what they do and how they do it. I am a lifelong learner, energized by acquiring and mastering new skills, and using that knowledge to innovate processes, improve engagement, and elevate impact.Core Areas of Expertise:Omnichannel Strategy & Personalization – Driving customer-centric engagement frameworks across medical ecosystems.Leadership & Team Development – Building, coaching, and inspiring teams to deliver operational excellence.Account & Project Management – Leading global, multi-stakeholder projects from concept through execution.Healthcare Software Implementation – Skilled in Salesforce, Veeva, and other enterprise platforms.Business Development & Process Optimization – Creating scalable solutions that improve efficiency and outcomes.Training & Enablement – Designing programs that empower teams and enhance organizational capability.I hold an MBA and a Doctorate, combining strategic business insight with academic rigor. These experiences allow me to bridge medical affairs strategy, operational execution, and education — bringing value to both corporate teams and classroom settings.Passionate about mentorship, personalization, and digital innovation, I am committed to making a meaningful impact for patients, teams, and the broader healthcare community.

Experience

1. Director Medical Omnichannel Education Ecosystems

   Eli Lilly and Company

   Apr 2024 — Present

   As Associate Director, Medical Omnichannel Education Ecosystems at Eli Lilly, my role focuses on enabling scientifically relevant, need-based education through omnichannel solutions, ensuring healthcare professionals receive the right content, in the right channel, at the right time. This role requires a deep understanding of system architectures, business processes, and stakeholder relationships across Global Medical Affairs, Tech@Lilly, and the Global Customer Office to ensure operational stability and scalability. I serve as the business subject matter expert for global platforms that enable omnichannel delivery, driving reach and impact across Medical Affairs. Key Areas of Expertise:* Technical Leadership & Innovation– Oversee platform roadmaps, enhancement sprint planning, business user testing, and training to optimize omnichannel delivery.* Cross-functional Partnerships & Strategy – Collaborate with Tech@Lilly, vendors, and internal teams to align medical omnichannel capabilities with business objectives.* Operational Excellence & Change Management – Define and scale technologies across business units, ensuring smooth implementation and continuous improvement.* Shared Learning & Replication – Lead knowledge-sharing initiatives, maintain training materials, and implement best practices to drive adoption and efficiency. By leveraging technology and data-driven insights, I help accelerate clinical care gap education and scientific data dissemination globally—translating new evidence into practice to improve patient care.

Education

• Lindenwood University

  Bachelor's degree, Business

• Indiana Wesleyan University

  Master of Business Administration - MBA, Business Administration and Management, General

• Indiana Wesleyan University

  PhD, Business Managemenet

  2020 — 2023