Dev Shakti Jain

Executive @Narayana Health

User Support and Training\\\\nProviding module training to the users.\\\\nProviding User support (24x7) HRS.\\\\nProblem escalation to internal implementation team and third parties as appropriate.\\\\nIdentifying and resolving HIS application issues.\\\\nGenerating Reports based on user requirements from front/back end.\\\\nWriting User Manuals\\\\nConfiguration of HIS\\\\nProviding Data setup training for new modules\\\\nCarry out data entry processes wherever needed\\\\nMaster Data management and maintenance\\\\nContribute in HIS adoption\\\\nAssist Billing and front office users and/or internal team in enhancing the HIS usage\\\\nExecution and monitoring of unused features of existing clinical modules\\\\nIdentify usability issues and try resolving them\\\\nHIS Implementation\\\\nProviding Inputs to the user department for optimal use of various modules.\\\\nCoordination with Vendor\\\\nCoordinating with vendor about any bugs within specified timeline.\\\\nKnowledge Transfer\\\\nProviding functional training to the peers as well as to end-users\\\\nInternal training for JCI audit preparation\\\\nRelease Deployment\\\\nTesting the product patches released by Vendor and track the issues till closure\\\\nSupporting the User Acceptance Testing for new features/functionalities added in HIS and related systems\\\\nGo-live support post deployment of new features\\\\nWriting Test Cases/Scenarios\\\\nNew Projects\\\\nAssist in documentation of project scope and artifacts\\\\nUAT of applications\\\\nPeriodic review and sharing users’ feedback with vendor\\\\nFollowing Departmental Processes\\\\nMaintaining the tracker of issues reported on day to day\\\\nMaintaining approval records\\\\nAny other duties given by the reporting manager\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n