Derek Dempsey
Director Consumer, Private, Business Banking Operations @Standard Chartered
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WORK HISTORY
Director Consumer, Private, Business Banking Operations @Standard Chartered
London, GB
Responsible for the running of the UK\'s Private Bank Operations-CASS operational governance and controls-Mortgage and Wealth Lending (UK and Jersey)-Investment and Security Operations-Payments, Fixed deposits and Cash-Account Servicing-Data Management (Europe Legacy Business\')Outsourcing Vendor Management (intergroup)External Vendor Management.
SKILLS
ABOUT DEREK DEMPSEY
25 years experience in Financial Services and Enterprise Transformation consulting across varied sectors including Banking, Rail infrastructure, Pharma Logistics and Banking software implementation.Accredited- Prince 2 Project Management- Change Management - Customer Experience. Specialties- Project Delivery/Management (Application, Process and Regulatory)- Change Management (Organisation and Behavioral)- Vendor Management- Complaint Management - Regulatory- Process Re-engineering- Treating Customers Fairly (TCF)/ Consumer Duty - Regulatory- Back Office Operations (Wealth, Lending, Payment)- Call Centre management- Outsourcing- Customer Experience and Employee engagement- Data Management- CASS
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