Deepali Chaugala

About Deepali Chaugala

Certified as a Project Management Professional, I bring 17 plus years of comprehensive…

Experience

1. Service Delivery Manager

   Cognizant

   Jan 2023 — Present · IN

   Played a key role in managing a global initiative involving 700+ associates, with direct leadership of 200+ team members to ensure timely and coordinated execution. Cultivated and led a high-performing team of Managers and Associate Managers across multiple regions to drive project excellence. Managed client relationships, overseeing Master Service Agreements, Change Orders, and scope alignment to support strategic goals. Directed safety communication and collaborated with cross-functional teams to develop and implement Risk Management Plans. Held global responsibility for compliance and quality in adverse event management across Post-Marketing and Clinical Trial portfolios. Ensured continuous inspection readiness and led audits to minimize regulatory observations and maintain high compliance standards. Partnered with Local LPs and QPPVs to facilitate smooth and compliant Pharmacovigilance operations. Led recruitment, onboarding, and retention efforts to build a robust safety team and maintain operational stability. Enhanced employee engagement through targeted training programs, performance evaluations, and team-building activities. Oversaw quality assurance processes including RCA/CAPA reviews, FMEA documentation, and risk mitigation planning. Proficient in running successful method-oriented operations and taking initiatives for business excellence through process improvement, targeting assignments in: OPERATIONS MANAGEMENT / SERVICE DELIVERY MANAGEMENT Location Preference: Mumbai, Thane • Provided strategic technical input in database development, SOP creation, and process transitions to support operational efficiency. Partnered with Business Development, Contracts, Finance, and Legal teams to manage RFPs and ensure proper documentation. Allocated resources based on forecasted capacity, ensuring optimal staffing and smooth project operations.