Chen Min Niang

About Chen Min Niang

Internally certified Business Analyst•Experience in working with development team in Scrum Agile environment •Helped PO in creating Product backlog items for every sprint•Created Epics, and user stories in JIRA and assigned to sprint team members•Conducted client interviews for requirement gathering and analysis•Conducted user research and gap analysis in existing product•Identified business objectives for stakeholders•Developed Business Requirement Document•Worked with UX design team and developed personas, task flows, journey maps, and wireframes for improving user experience designs•Used tools like Miro for dashboarding and Figma for wireframing•Gained exposure in Payer and Provider workflows, Clinical and hospital workflows•Gained exposure in RCM, Claims Management lifecycle, Managed Care,Population Health Management and Value based care concepts•Trained in basics of SQL, HL7, FHIR, EDI, Interoperability, Data Warehousing, MACRA-MIPS, Quality reporting, Life sciences•Worked as a Project Manager for internal project•Under D3Q, was responsible for developing and maintaining contentlibrary for building cross domain expertise among existing BA’s•Leading the Project Management and Consulting services for the assigned client•End to end implementation and ownership of in-house developed PatientCheckin solution software•Driving kick-off calls with client and other stakeholders•Collecting and analyzing all the pre-requisites for software installation andintegration•Providing regular updates on the Project status to client and internal stakeholders•Leading, Monitoring and Reviewing the configuration of the product, includingsetting up of dashboard, creating workflows (admin and clinical), paymentmodule, forms creation and mapping, and appointment to workflow mapping•Real time eligibility setup and monitoring•Monitoring flow of discrete data betweensoftware to partner system (EHR/PMS)•Providing Change Requests or enhancement requests for existing features in the product•Extensive working knowledge of several EMR and PM systemsPrimesuite, Intergy, Allscripts PM & Pro, and GE-CPS•Providing client with end to end business solutions based on their requirementsand existing clinical setup•Good knowledge of US Healthcare system and HIPAA policies•Continuous monitoring of product utilization by clients through reports•Providing remote training sessions to clients on product features andfunctionalities, before Go-Live and after upgrades•Troubleshooting of client issues via an online ticketing system on a daily basis

Experience

1. Senior Business Analyst

   IQVIA

   Jan 2026 — Present

Education

• Siksha 'O'​ Anusandhan University

  Bachelor’s Degree, Dentistry

  2008 — 2013

• Manipal Academy of Higher Education

  Master’s Degree, Hospital Administration

  2015 — 2017

Skills

• Clinical Research
• Organization Skills
• Healthcare
• Business Development
• Reducing Operating Costs
• Healthcare Information Technology (Hit)
• Health Services Administration
• Biostatistics
• Epidemiology
• Strategic Planning
• Social Media
• Medical Terminology
• Qualitative & Quantitative Research Methodologies
• E-Health
• Cross-Functional Team Leadership
• Healthcare Consulting
• Budget Management
• Economics
• Social Networking
• Strategic Communications
• Financial Accounting
• Microsoft Word
• Team Leadership
• Medical Records
• Leadership
• Health Economics
• Sales Operations
• Dentistry
• Healthcare Mobile Application
• Lean Six Sigma
• Medical Billing
• Team Building
• Medical Staff Relations
• Healthcare Management
• Microsoft Office
• C
• Support Services Management
• Current Affairs
• Negotiation
• Legal Issues