Bridget T.
PhD in Information Technology, Masters of Management, Lean Six Sigma-Greenbelt
- Role
- Director, Enterprise Project Office at First Citizens Bank
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Bridget T.
25+ years Project Management experience20 years Direct Information Technology Software Development experience Led mid-large million dollar projectsStrong subject matter expert (SME) between and technologies and business partnersLed PMO initiatives, planning and strategy sessions.LSS Greenbelt CertifiedPMP certifiedDirect Agile Working ExperienceDirect DevOps Working Experience SDLC, Method 1, Six Sigma Concepts/Training, Quality Center and Quick Test-Pro (Mercury Tools)Planview, Rally, EPIC/Clarity Project tracking toolsDaily usage of Microsoft Visual Studio (TFS)Daily use of ADODirect Disaster Recovery and Change Management experienceProjects Implemented: Global Risk Management Database Redesign, Expansion and Migration Global Collections Management Capabilities across the entire Customer Lifecycle, including enhanced analytics and a suite of collection assessment capabilities to drive placement. Annual benefit of $30MM Risk 2010 – improved integration across risk capabilities; supporting long-term and consistent treatment of action strategies through segmentation and the introduction of partner data. 5 year NPV $156MM Project Management Health Check Guide – checks and balances put into place to ensure projects adhered to standards; SOX compliance, EPIC, Solution delivery framework. Reduction of Aircraft Damages by implementation of tools to improve the docking and de-docking of aircraft in and out of the hanger.$650k Annual Benefit Identified key failure modes in United Airlines departure sequence compliance process, which closed the gap; reducing the risk to potential fines in access of 1MM annually. QIK CHK Airport Application Integration – successfully led the airport application integration for two airlines, integrating a GUI interface for airport agents.NET Upgrade to QIK CHK Airport application Leverage LUMA design thinking principles to conduct workshops with business partners to deliver more comprehensive transformations Manage end-to-end innovation projects from research through incubation (idealization, design, prototyping, and pilot)
Experience
Director, Enterprise Project Office
Sep 2023 — Present · Tempe, AZ, US
Leverage Project Management and Continuous Improvement expertise to Corp Systems under the Enterprise Project Office. Provide PMO (PMLC) oversight and governance to IT Operations, Risk Tech, IT HR, Fin Tech, and Fraud divisions.
Education
University of Phoenix
Bachelor of Science (BS), Management
1998 — 2001
Capella University
Doctor of Philosophy - PhD, Information Technology
2017 — 2021
University of Phoenix
Master of Management (MM), Management with a Concentration in Technology Management
2015 — 2017
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