Bipin Kumar
Associate Vice President, Kotak Mahindra Bank | Ph.D. in Underwater Signal Processing
- Role
- Associate Vice President at Kotak Mahindra Bank
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Bipin Kumar
At Jio, my team has enhanced user engagement through a pioneering multimodal RAG system…
Experience
Associate Vice President
Mar 2025 — Present
AI-Powered Banking Support System with Session Intelligence : Developed an advanced AI-powered banking chatbot featuring intelligent memory management and personalized user experiences. Key Features & Capabilities- Implemented persistent memory system to maintain context across multiple sessions and conversations- Built intelligent tag extraction to identify and categorize key topics, user intents, and pain points- Developed analytics framework to track conversation patterns, identifying successful interactions vs. areas requiring improvement- Created session stitching functionality to provide seamless user experience across multiple touchpoints- Integrated image and deeplink extraction for relevant banking documents, forms, and resources- Equipped chatbot with secure tool access to banking systems for real-time data retrieval- Implemented user profile-based personalization to deliver contextual responses tailored to individual customer needs and banking historyTechnical Impact- Enhanced customer satisfaction through personalized, context-aware interactions- Reduced support resolution time by maintaining conversation continuity- Improved self-service capabilities with intelligent resource recommendationsTechnologies: Natural Language Processing, Machine Learning, Session Management, API Integration
Education
Krishna Public School Raipur
High School, PCM
2005 — 2007
Indian Institute of Technology, Delhi
Doctor of Philosophy (Ph.D.), Underwater Signal Processing
2015 — 2023
Indian Institute of Engineering Science and Technology (IIEST), Shibpur
Master’s Degree, Mechatronics, and Robotics
2012 — 2014
Chhattisgarh Swami Vivekanand Technical University, Bhilai
Bachelor’s Degree, Electrical, Electronics and Communications Engineering
2007 — 2011
Kendriya Vidyalaya
High School, PCM
1995 — 2005
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