Balachandar Balakrishnan
Dr. Bala
- Role
- Product Support Manager Qa Complaint Specialist at Ctk Biotech, Inc
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Balachandar Balakrishnan
Experienced Postdoctoral Researcher with a demonstrated history of working in the research industry. Skilled in Life Sciences and strong research professional.
Experience
Product Support Manager Qa Complaint Specialist
Feb 2021 — Present · Chennai, IN
o Providing the application support for the FIA and CLIA instruments to international clients.o Involved in product development life cycle, from pre-sales market analysis to post-sales promotions activities.o Providing technical support to the customers for running an assay and assessment of the results till troubleshooting.o Pre & Post-marketing surveillance, Product Evaluation & Validation, CME promotional activities, Sales team monitoring.o Provide training for the internal sales team & customers on all products and services.o Managed all complaints, maintained the complaint database, and delivered solutions to address the issues.o Provide technical support and troubleshooting directly to the end-users and Prepare the investigation plans for the QC Team and onfield investigations for the complaints.o International customer visits and end-user site inspections to troubleshoot and provide technical supporto Prepare a response letter/mail to customers for complaints. Follow up on the progress of each customer complaint until its closure.
Education
Northwest A&F University
Doctor of Science
2015 — 2018
Madurai Kamaraj University
Master of Science (MSc)
2008 — 2010
St Arulanandar higher secondary school oriyur
Higher Secondary
1993 — 2005
Bharathidasan University
Bachelor of Science (BSc)
2005 — 2008
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