Ateela Glenn
Training Operations Educator, Learning & Development @Kaiser Permanente
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WORK HISTORY
Training Operations Educator, Learning & Development @Kaiser Permanente
Makes use of adult learning techniques and solutions strategies to develop the business case for expansion of the Learning and Quality Services Department for fiscal year 2017. Improved the On-Boarding processes for new team members through analysis, establishment of KPI’s, consolidation of key roles and responsibilities. Increase efficiencies for the Quality Analyst team by establishing consistent roles across divisions, streamlining the change request process and eliminating none billable roles and requirements where appropriate. Monitors key learning milestones; applies proper adjustments to resources to comply with departmental constraints and requirements. Prepares and submits A-level monthly training reports.PROJECTS HANDLED:o Patient Financial Services: Redesigned and expanded an existing concept to deliver an innovative training program for company leadership, continuing training, on-boarding and new hire customer service training o Soft Skill Initiative: Used adult learning techniques, innovative classroom curriculum and dynamic facilitation to improve soft skill performance company wide o Quality Analyst Process improvement: Used PMP techniques by improving communication, change management request and harmonization of cross-functional rolesKEY ACCOMPLISHMENTS: Developed standardized Leadership On Boarding content unique to each line of business Work closely with Operations, Work Force Management, Quality and other various teams to maintain an excellent customer experience. Created a Content Library to house lessons learned for future programs and projects and courses
EDUCATION
Walden University
Doctor of Philosophy - PhD
Clayton State University
MHA, Hospital and Health Care Facilities Administration/Management
Clayton State University
Bachelor of Science (B.S.), Health Care Management
Walden University
Ph.D in Health Services Administration, Public Health
ABOUT ATEELA GLENN
As the Founder and CEO of Horizon Care Partners, I am dedicated to transforming the home care industry through innovative, compassionate, and personalized services. With a strong belief in the importance of quality care, my mission is to empower individuals to live independently and comfortably in their own homes.With over 19 years of experience in healthcare management, I have developed a deep understanding of the unique challenges faced by clients and families in need of home care services. At Horizon Care Partners, we prioritize a holistic approach that focuses on not just medical needs, but also emotional and social well-being.We have built a team of highly skilled professionals who share my passion for enhancing the quality of life for our clients. Together, we are committed to delivering exceptional care that respects the dignity and preferences of every individual.I am always eager to connect with fellow professionals, potential partners, and anyone interested in discussing innovations in home care. Let\'s collaborate to create a brighter future for those we serve!
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