Arpan Jain
Service Delivery Manager, PMP, Scrum Product Owner, Lean Six Sigma Black Belt, US Healthcare, Gen AI, Product Strategy, Project Management, Medical Scribing & Coding
- Role
- Service Delivery Manager at Cognizant
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Arpan Jain
I am a result-oriented professional with over 14 years of experience in key medical…
Experience
Service Delivery Manager
Jul 2023 — Present · Mumbai, IN
Managing a team of 5 Team Managers including associate count of more than 150- Managed more than 25+ US based clients/accounts- Planning, Scheduling, Implementing, & overseeing the progress of the project post go-live- Responsible for end-to-end delivery of projects, meeting the SLAs post-implementation with high customer satisfaction- Schedule weekly/monthly conference calls with Clients to review performance metrics and share feedbacks mutually- Liaise with US counterparts and ensure client requirements are taken care of during US daytime- Facilitate cross-functional department meetings with the clients to understand the business requirements and ensure transparent communication- Prepare and present weekly and monthly performance reports and trends for the client as well as the management to track the progress- Performed Fortnightly / Monthly Performance Reviews with the TMs to monitor and track the team’s performance, ensure KPIs are met, and formulate action plan- Managed Goal setting and Yearly Performance Appraisal Reviews with TMs.
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