Ankita Dhanuka
Head of Customer Success, Apac @Globaldata Healthcare
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WORK HISTORY
Head of Customer Success, Apac @Globaldata Healthcare
Hyderabad, IN
I lead Customer Success Healthcare across the Asia‑Pacific region for GlobalData Healthcare’s pharmaceutical solutions, partnering with pharma, biotech, CROs and Medtech Organisations to drive adoption, retention, expansion and measurable business impact.Task Responsibilities:Define and execute regional CS strategy, KPIs and playbooks to deliver value from our pharma data and analytics products.Lead, coach and scale a high‑performing APAC CS team across multiple markets and timezones—recruiting, onboarding and developing talent with strong pharma domain expertise.Own strategic customer relationships and act as executive sponsor for key accounts to drive renewals, upsell and long‑term partnerships.Oversee structured onboarding and adoption programs that accelerate time‑to‑value and demonstrate ROI for commercial and R&D teams.Use product usage, health scoring and quantitative insights to proactively mitigate risk and increase product adoption.Serve as the customer voice into Product and R&D—shaping the roadmap with prioritized, market‑driven feedback.Collaborate closely with Sales, Marketing and Professional Services to deliver complex implementations, cs plans and case studies.Lead escalations, risk remediation and continuous improvement initiatives to reduce churn and improve CSAT/NPS.Represent GlobalData Healthcare at industry events, client advisory boards and webinars across APAC.What I bring:Deep experience in customer success and account management within healthcare and life sciences, focused on pharmaceutical market intelligence and analytics.Strong commercial track record in driving renewals, expansion and net‑revenue retention.Ability to translate technical product capabilities into clear business outcomes for pharmaceutical stakeholders.Hands‑on experience with CRM/CS tools & data‑driven performance reporting.If you’re working on pharma strategy or R&D commercial insights & want to explore how data can accelerate outcomes, let’s connect.
EDUCATION
National Academy of Legal Studies & Research (NALSAR) University Hyderabad
Advanced Diploma in Patents Law, Intellectual Property Law
Gujarat University
Doctor of Philosophy
SKILLS
ABOUT ANKITA DHANUKA
Head of Customer Success, APAC, at GlobalData Healthcare with expertise in pharmaceutical solutions
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