Priyanka D.

About Priyanka D.

Enterprise Digital Transformation and Organizational Change Management Leader with over 18 years of experience delivering large scale business and technology transformation across North America, Europe, Middle East, and Asia. I have led multi million dollar programs and portfolios with accountability for strategy execution, value realization, and executive stakeholder alignment.I have delivered transformation initiatives impacting plus employees across Customer Operations, Finance, HR, and shared services. My programs have driven 15 to 30 percent cost reduction, 20 to 40 percent productivity improvement, CSAT improvement, and accelerated ROI on digital investments within 12 to 24 months.My experience spans AI adoption, Intelligent Automation, CRM transformation, Conversational AI, unified desktop deployment, advanced analytics to name a few. I translate business strategy into executable digital roadmaps with clear governance, milestones, and financial outcomes; driven by structured organizational change management.As a practice leader, I have built and scaled change management and AI Adoption capabilities from the ground up. I have led cross functional global teams of consultants and program leaders. I have partnered directly with CXOs to shape transformation strategy, develop investment grade business cases, and secure funding for complex enterprise initiatives.I focus on measurable outcomes, operating model redesign, risk management, stakeholder engagement, and workforce enablement to ensure sustainable adoption at scale.Core Leadership Areas:Enterprise Digital Transformation StrategyOrganizational Change ManagementAI and Intelligent Automation ImplementationOperating Model and Business Process ReengineeringLarge Scale Program and Portfolio LeadershipExecutive Advisory and CXO EngagementFinancial Modeling and Business Case DevelopmentWorkforce Transformation

Experience

1. Sr Director, Consulting

   Sutherland

   Aug 2018 — Present · Katy, TX, US

   Enterprise digital transformation and client engagement leader responsible for driving large scale business transformation programs and building organizational change and AI adoption capabilities within the consulting practice.Key Contributions:• Led end to end digital transformation engagements across customer operations, finance, HR, and enterprise functions, delivering measurable improvements in cost, CX, and operational performance.• Advised CXOs on enterprise modernization strategies including AI enablement, conversational AI, automation, CRM transformation, unified desktop, advanced analytics, and change readiness.• Built and scaled the change management and AI adoption practice, developing frameworks, methodologies, capability models, and high performing teams.• Designed and delivered transformation roadmaps aligning technology implementation with operating model redesign and workforce enablement.• Managed multi functional global teams across regions, ensuring on time, on budget delivery of complex transformation & change programs.• Developed executive level business cases, financial models, and ROI frameworks to support investment decisions and secure stakeholder buy in.• Established trusted advisor relationships with senior client leadership, contributing to revenue growth and repeat business.Certifications: PMP, Six Sigma Black Belt, Prosci Certified Change Practitioner, Design Thinking Certified.

Education

• Syracuse University

  Masters in Media & Communications

• Alliance française de Toulouse

  Diplôme de Langue Française Niveau B2 du Conseil de l’Europe

• University of Mumbai

  Higher Secondary Diploma (10+2), Major: Science

• Xavier Institute Of Management and Research

  Master of Business Administration - MBA

• University of Mumbai

  Bachelor in Management Studies

Skills

• Marketing
• Strategic Communications
• Digital Marketing
• Integrated Marketing
• Advertising
• Campaign Management
• Media Planning
• Strategy
• Market Research
• Media Buying
• Google Adwords
• Press Releases
• Digital Media
• Digital Strategy
• Brand Communication
• Online Advertising