Dishant Popli

About Dishant Popli

Dynamic Product Manager, driving impactful customer experiences and operational excellence while working with cross geo, cross functional teams, with a proven track record of product innovation from concept to market launch leveraging customer empathy, making data driven decisions to formulate product strategy and managing SDLC. Patent no. 520081 \'Granted\' for Operating an electronic device via a wearable by The Patent Office, India.Currently focused on enhancing the Digitial Contact Center Experience for Microsoft Support.

Experience

1. Senior Product Manager

   Microsoft

   Jun 2021 — Present

   Currently orchestrating strategic direction for Project and Resource Management for Dynamics 365 Project Operations ERP- Orchestrated the strategic direction for Contact Centre Experience Products, elevating QoS and customer & agent satisfaction, influencing over 1 billion minutes of talk time and 73+ million calls- Leveraging potential of AI and synthetic foresight to anticipate incidents and boosting auto-detection rates to 80% and improved average time to detect to less than 2 hours from 20 hours- Driving strategy for Intelligent Assignment initiative to reduce case misroutes, closure time and routing and assignment insights for troubleshooting- Enhancing capabilities of Microsoft Support Copilot by enabling plugins to external systems and boosting productivity of support agents.

Education

• Indian Institute of Foreign Trade

  Master's Degree, International Business

  2014 — 2017

• Guru Gobind Singh Indraprastha University

  Bachelor of Technology (B.Tech.), Computer Science

  2006 — 2010

Skills

• Data Analysis
• Algorithms
• Spss Clementine
• Management
• Data Structures
• Perl
• Embedded Systems
• Eclipse
• Project Management
• Networking
• C++
• Team Management
• Plm Tools
• General Management
• Microsoft Office
• Sql
• Microsoft Project
• Linux
• Core Java
• Testing
• Spss
• Project Planning
• C
• Unix
• Software Development