Dave Poole
Senior Audio Visual Specialist Softbank Investment Advisors @Saragossa
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WORK HISTORY
Senior Audio Visual Specialist Softbank Investment Advisors @Saragossa
Menlo Park, CA, US
Manage Zoom Rooms, admin platform, and growth strategy• Manage AV systems & network• AV Support for onsite events, all hands, webinars• L2-3 AV & IT support / ticket response• Collaborate with internal and external partners on new builds & updates• Review schematics and CAD drawings• Develop & maintain AV knowledge baseCisco Meraki & Netgear AV switches, Logitech, Poly, & DTEN VC systems, Q-SYS processors, Crestron NVX video distribution, Jira ticketing, Confluence KB
EDUCATION
Bridgewater State University
BA, Communications / Technical Theatre
Fitchburg State University
MS, Media Technology
SKILLS
ABOUT DAVE POOLE
Experienced and highly-skilled AudioVisual Engineer with over 20 years of expertise in designing, implementing, and managing complex AV systems for global technology companies. • Proven track record in providing exceptional technical support, fostering cross-functional collaboration, and championing self-service AV solutions. Adept at troubleshooting and optimizing a wide range of AV equipment, including audio systems, video conferencing platforms, and control systems.• Committed to a user-centric approach and continuously improving AV experiences for diverse stakeholders.Key Skills• AV Systems: Audio Consoles, Projectors, Microphones, Cameras, Control Systems (Extron, QSC, Crestron)• Video Conferencing: Zoom, Logitech, Shure, Sennheiser• Troubleshooting: Advanced problem-solving and proactive resolution of technical issues in high-stakes environments.• Collaboration: Experienced in partnering with Events, Facilities, IT, and Exec teams.• Documentation & Training: Developing SOPs, maintaining knowledge bases, and providing user training to enable self-service.• Event Support: Live event production, webinars, all-hands meetings, and conferences.
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