Dave Poole

Senior Audio Visual Specialist Softbank Investment Advisors @Saragossa

Belmont, CA, US
EMAILS
d••••@saragossa.co.uk
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

Senior Audio Visual Specialist Softbank Investment Advisors @Saragossa

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Menlo Park, CA, US

Manage Zoom Rooms, admin platform, and growth strategy• Manage AV systems & network• AV Support for onsite events, all hands, webinars• L2-3 AV & IT support / ticket response• Collaborate with internal and external partners on new builds & updates• Review schematics and CAD drawings• Develop & maintain AV knowledge baseCisco Meraki & Netgear AV switches, Logitech, Poly, & DTEN VC systems, Q-SYS processors, Crestron NVX video distribution, Jira ticketing, Confluence KB

EDUCATION

1990 — 1994

Bridgewater State University

BA, Communications / Technical Theatre

2001 — 2004

Fitchburg State University

MS, Media Technology

SKILLS

FilmVideo ProductionWeb VideoBroadcastHd VideoTeachingGoogle DocsUser ResearchEye TrackingTobiiLightingInfocomm CtsStreaming MediaAvUsability LabsUser ExperienceVideographyDvd Studio ProUX SupportEpisode ProPost ProductionHome TheaterLive EventsAudio Visual SupportCustomer SatisfactionEquipment InstallationSoundDocumentariesFilm ProductionMultimediaInstructional TechnologyFinal Cut ProWoodworkingTelevisionProducingApple CertifiedEducational TechnologyVideoTechnology IntegrationVideo Editing

ABOUT DAVE POOLE

Experienced and highly-skilled AudioVisual Engineer with over 20 years of expertise in designing, implementing, and managing complex AV systems for global technology companies. • Proven track record in providing exceptional technical support, fostering cross-functional collaboration, and championing self-service AV solutions. Adept at troubleshooting and optimizing a wide range of AV equipment, including audio systems, video conferencing platforms, and control systems.• Committed to a user-centric approach and continuously improving AV experiences for diverse stakeholders.Key Skills• AV Systems: Audio Consoles, Projectors, Microphones, Cameras, Control Systems (Extron, QSC, Crestron)• Video Conferencing: Zoom, Logitech, Shure, Sennheiser• Troubleshooting: Advanced problem-solving and proactive resolution of technical issues in high-stakes environments.• Collaboration: Experienced in partnering with Events, Facilities, IT, and Exec teams.• Documentation & Training: Developing SOPs, maintaining knowledge bases, and providing user training to enable self-service.• Event Support: Live event production, webinars, all-hands meetings, and conferences.

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