Daniel Polk

About Daniel Polk

Dynamic GM and Product leader with multi-industry experience. Expertise in driving…

Experience

1. Vice President, Digital Product Management, Digital Health & Analytics

   Humana

   May 2019 — Present

   As the executive accountable for Humana’s digital product organization, this position leads a cross-functional team through all phases of the product lifecycle, delivering customer outcomes through digital health products in service to 20M Humana members. • Digital leader accountable for all prospect, member, and provider-facing Humana digital products, serving millions of yearly unique visits. This digital product portfolio spans Humana.com, Go365 Wellness, Humana Pharmacy, IoMT products, and more. Responsible for Product Strategy, Digital Innovation, Digital Data Analytics, Human-Centered Design, and Experience Engineering. • Accountable for $3B Pharmacy eCommerce product portfolio, recognized by J.D. Power as #1 for Customer Satisfaction for Mail Order Pharmacies in 2020 & 2021. Grew online acquisition conversion rate and order share. • Developed programs to drive an increase in visitors to Humana digital properties in 2021, driving online sales volume, as well as lead generation into national contact center & local agents. • Established Humana’s first utilization of Artificial Intelligence in customer-facing digital products, creating the next level of personalized experiences powered by ML-driven next-best actions. • Provide digital thought-leadership on the company’s operating model transformation as a member of the Humana executive transformation team. Partner closely with IT and operating units on a Lean Agile and journey-based approach. • Drive product innovation that delights customers through data-driven and human-centered methods, test and learn experimentation, and customer-journey frameworks.

Education

• Georgetown University McDonough School of Business

  MBA, Finance, Strategy, Marketing

• University of Virginia

  M.A., Environmental Planning

• University of Virginia

  B.A., Environmental Sciences

Skills

• Strategy
• Product Management
• Mobile Technology
• Leadership
• Mobile Devices
• Program Management
• Online Marketing
• Strategic Partnerships
• Management
• Wireless Technologies
• Sales Operations
• Sales
• Wireless
• Telecommunications
• Agile Methodologies
• Mobile Applications
• Business Development
• Enterprise Software
• Product Marketing
• New Business Development
• E-Commerce
• Web Analytics
• Business Intelligence
• Sap Hybris
• Direct Marketing
• Start-Ups
• Strategic Planning
• Vendor Management