David Flickinger
Director, Engagement Delivery | Professional Services Leader | Financial Services & Insurance | Salesforce
- Role
- Director, Engagement Delivery Financial Services & Insurance at Salesforce
- Location
- Portage, MI, US
- LinkedIn followers
- 500 followers
About David Flickinger
I work with financial institutions as they navigate large-scale change across customer…
Experience
Director, Engagement Delivery Financial Services & Insurance
Sep 2022 — Present · Portage, MI, US
Delivery expert across a portfolio of products, engaging partners to develop and articulate comprehensive implementation proposals. Relationship builder, ensuring strategic alignment, offering prescriptive guidance, and ensuring customer success.In my role, I also:Ensure business value is identified and realized (directly and indirectly)Leverage industry best practices and resources to exceed client expectationsAlign client goals with solutions and the professional services roadmapProvide direct oversight of the project during the full lifecycle of the engagementProactively mitigate and manage risks, escalations and mobilize to quickly resolveLead and inspire team members to achievement of their best, in service of our customers achieving success
Education
Western Michigan University
Master of Business Administration (MBA), Business Administration and Management, General
2010 — 2012
Western Michigan University
Bachelor of Business Administration (BBA), Marketing
2005 — 2009
Skills
- Ethical Leadership
- Ancillary Services
- Project Management
- Knowledge-Hungry Learner
- Retail Banking
- Customer Experience
- Loans
- Operational Risk Management
- Lending Services - Credit Card
- Inventiveness
- United Way Site Leader
- Self-Motivated Individual
- Training
- Performance Management
- Credit
- Driving Results
- Team Leadership
- Coaching
- Resourceful Problem-Solving
- Leadership Development Coaching
- Academic Achievement
- Relationship Management
- Small Business
- Banking
- Risk Management
- Change Management
- Written & Oral Presentation Skills
- Leadership
- Employee Engagement
- Business Intelligence
- Leading Diverse Teams
- Outcome Focused
- Management
- Leadership Development
- Customer Engagement
- Small Business Banking
- Executive Coaching
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