Dhruv Patel

Senior Application Support Analyst @Agilysys

Toronto, ON, CA

Investigated, diagnosed, and resolved product issues by querying databases, and analyzing logs and code in the remote application systems.• Being On-call, provided quick resolution to complex issues demonstrating my ability to make swift decisions while managing impact and priorities.• Installed and troubleshoot interfaces to software applications in the hospitality industry including Micros, SynXis Central Reservation System, Amadeus\' Delphi and several others.• Successfully Installed and maintained Apache Tomcat for the Booking engine and other web services/interfaces.• Collaborated with internal team to scoping work, providing precise effort estimates, advising leaders on technical options, and shaping Agile workflows in regular Scrum meetings.• Managed Application Support inquiries via Salesforce/Zendesk ticketing system. • Supported both internal business applications and public facing web portals while leveraging my ASP.NET and SQL experience.• Supported the design and development of stored procedures, queries, functions and extensively worked on SQL Server Reports from multiple data sources to meet unique client needs.• Recapitulated business requirements and provided tech support for compliance system.• Acted as a point of escalation for on-call operations staff during and after office hours.• Performed re-indexing and other maintenance tasks to assist with database performance.

Humber College

PG Diploma, Computer Software Engineering

Gujarat Technological University

Bachelors of Engineering, Computer Science

NPOWER CANADA

DATA ANALYST PROGRAM