Dave Parrent

About Dave Parrent

I’m a Staff Product Engineer (Staff-level Product Manager) focused on internal HR, compensation, learning, and employee experience platforms. I work at the intersection of product, operations, and people programs—designing tools that simplify complex workflows for HR, managers, and employees across global organizations.At Tesla, I’ve owned and contributed to products spanning compensation programs (promotions, annual comp planning, equity tools, relocation stipends), internal mobility and job change workflows, learning management and governance, and both web and mobile employee experience (including To-Dos, org charts, authentication, and recognition). My work often centers on turning ambiguous, high-stakes problems into clear requirements, detailed tickets, and well-tested solutions that reduce manual effort, eliminate errors, and improve the day-to-day experience for thousands of employees.I bring a deep background in contact centers, operations, learning, and quality to my product work. Earlier in my career I led client services, training, and operations teams supporting Fortune 500 clients, driving measurable improvements in efficiency, error rates, and customer experience. That operational lens helps me build products that not only look good on paper, but also hold up under real-world constraints and scale.Themes in my feedback over the years: I’m calm, organized, and dependable; highly collaborative; strong in documentation and testing; and good at driving alignment across cross-functional teams during times of change. I enjoy building structure where there is none, mentoring others, and leaving systems, processes, and teams better than I found them.Focus areas and interests:• Internal tools & HR technology (compensation, HRIS, learning, mobility)• Employee experience platforms (web & mobile)• Workflow automation and process simplification• Cross-functional collaboration between HR, engineering, and operationsI’m especially interested in environments that value sustainable pace, thoughtful collaboration, and building products that genuinely make employees’ lives easier—whether that’s in internal HR tech, employee experience platforms, or adjacent spaces.

Experience

1. Staff Software Product Engineer IT Applications Engineering

   Tesla

   Jun 2022 — Present · Las Vegas, NV, US

   Lateral Position Change & Transfer // Staff-level product owner for internal HR and employee experience systems across Compensation, Internal Mobility, Learning, Employee Requests, and web/mobile platforms. Partner with HR, Compensation, Global Mobility, L&D/EHS, and engineering teams to design tools that reduce manual effort, improve data quality, and enhance the employee and manager experience.Compensation & Equity – Modernized tools for promotions and compensation programs. Introduced async processing and stronger validations for large stock and base-pay uploads, reducing errors, manual work, and dependency on technical support.Internal Mobility & Job Changes – Improved effective-date handling, job-change reasons, and downstream data alignment to reduce payroll issues and rework. Updated Set Rate Pay Progression and mobility programs to support new equity policies.Learning & LMS Governance – Built safeguards to prevent accidental mass enrollments, reducing errors and cleanup. Created an approval-gated offline workflow using MS Forms + Power Automate, eliminating ~90% of offline Super Admin requests. Restored and right-sized Department Admin capabilities.Employee Experience Platform (Web & Mobile) – Delivered mobile upgrades including Learning and To-Dos modernization, org chart search, improved biometric login, Apple Wallet badges, podcast playback, localization, and resource access. Contributed to the refreshed employee homepage and improved web/mobile parity.Employee Programs & Requests – Shipped cross-platform appreciation campaigns (50k+ submissions), refreshed recognition badges and templates, improved anniversary/birthday experiences, and expanded employment verification for Canada.Collaboration & Leadership – Act as a cross-tribe connector, owning documentation, requirements, testing, and release notes. Frequently recognized for clarity, organization, dependability, and helping new team members ramp quickly during organizational change.

Skills

• Customer Retention
• Customer Service
• Training
• Customer Satisfaction
• Call Center Development
• Customer Relationship Management (Crm)
• Workforce Management
• Sales
• Process Improvement
• Vendor Management
• Time Management
• Bpo
• Quality Assurance
• Team Leadership
• Project Management
• Business Process Improvement
• Project Planning
• Leadership Development
• Customer Experience
• Performance Management
• Crm
• Employee Training
• Operations Management
• Call Centers
• Telemarketing
• Team Management
• Call Center
• Strategic Planning
• Contact Center Management
• Troubleshooting
• Program Management
• Leadership
• Inbound Marketing
• Strategy
• Outsourcing
• Business Process Outsourcing (Bpo)
• Human Resources
• Data Analysis
• Contact Centers
• Recruiting