Douglas Smith

About Douglas Smith

Expertise in leading implementation of business systems, developing and implementing cloud applications and vehicle data to increase operational efficiency, productivity, availability, customer satisfaction, and revenue while supporting attainment of defined business objectives.Broad background and experience in all aspects of business systems analysis, systems deployment and integration, business solutions implementation, optimization of: applications, solutions, processes, training, transformation, IT operations, Complex Data and System issue analyses and troubleshooting, program management including Enterprise Value focused projects.Proficient at learning new business trends, Vehicle and Cloud hardware and software technologies/modules, software development methodologies and applying them strategically in the workplace.Proven ability to partner with business leaders, clients, and cross-functional global teams to plan, integrate, document, develop/deploy/execute complex program and project plans on time and on budget.Committed to helping organizations achieve maximum benefit from the vehicle HW / SW and Cloud IT investment, through meticulous research and implementation of technologies and business processes.Specialties: Results-oriented professional with domestic and international experience in business transformation, hardware and software maintenance services operations, customer relationship management, consulting engagements involving infrastructure, process and workflow improvement, merger & acquisition support, application development (RUP, Agile, SaFE, Jira), user acceptance testing, deployment and lifecycle management utilizing off-shore resources with extensive global team management experience.

Experience

1. Connected Vehicle Pre-delivery Supervisor Technical Program Manager

   Ford Motor Company

   Jan 2020 — Present · US

   Collaborate with Global Business, Finished Vehicle Manufacturing, Logistics and Product Development teams to create innovative connected vehicle and cloud solutions which modernize availability and use of data, enhancing vehicle functionality resulting in vehicle processing at manufacturing plants, also during pre-vehicle delivery to the final end point, focused on reducing operating costs, warranty impact while delivering the highest quality product to our customers.

Education

• DeVry University

  BS-Technical Management, IT Business management and processes

  2003 — 2007

• Oakland Community College

  Mathematics

  2006 — 2007

• Keller Graduate School of Management of DeVry University

  MHRM, Human Resource Management with General Management concentration

  2009 — 2010

• Keller Graduate School of Management of DeVry University

  MBA, Management, with Human Resource concentration

  2007 — 2009

• Ohio Institute of Photography and Technology

  Technical, Technology Support and Service

  1975 — 1977

Skills

• Market Research
• Business Process
• Hardware Installation
• Human Resources
• Thought Leadership
• Tactical Planning
• Process Improvement
• Distributed Team Management
• Business Transformation
• Functional Analysis
• Professional Services
• Cross-Cultural Teams
• Vendor Management
• Technical Leadership
• Virtual Teams
• Business
• Service Delivery
• Business Analysis
• IT Management
• Management Consulting
• Software Project Management
• System Deployment
• Restoration
• Cross-Functional Team Leadership
• Business Strategy
• Sdlc
• Solution Architecture
• Strategic Thinking
• Executive Positions
• Customer Centric Solutions
• Business Process Improvement
• Maintenance Management
• Business Intelligence
• Agile Methodologies
• User Acceptance Testing
• Team Building
• Disaster Recovery
• Requirements Gathering
• Personal Development
• Business Communications