Doug Witsken

Director, Managed Services @Netcracker Technology

Orlando, FL, US
MOBILE NUMBERS
+14•••••••05

Signup · Get unlimited contacts

WORK HISTORY

May 2012 — Present

Director, Managed Services @Netcracker Technology

View department →

Lake Mary, FL, US

Leader of technical resource teams that deploy and maintain development, test, and production servers that support critical billing and customer care systems that support \"Software as a Service\" offerings for hosted and remote managed service customers. My team is responsible for system architecture, system administration, database administration, capacity planning, performance analysis, disaster recovery planning and ensuring highly available systems. As leader of Managed Service technical support teams, I also have direct responsibility for Managed Service relationships and satisfaction with client VP / CIO executive levels.

EDUCATION

1985 — 1988

DeVry

B.S., Computer Information Systems

SKILLS

Managed ServicesIntegrationRequirements AnalysisBusiness ProcessSaasTelecommunicationsCustomer Relationship Management (Crm)ManagementProject ManagementLeadershipThought LeadershipBuild Strong TeamsProfessional ServicesHigh AvailabilityTeam LeadershipProcess ImprovementEnterprise SoftwareVendor ManagementSoftware Project ManagementServersCrmItilSdlcHardware SizingOutsourcingSolution ArchitectureExpense Budget ManagementStrategic ThinkingDisaster RecoveryCapacity PlanningData CenterService DeliveryTestingBusiness AnalysisBillingStorageConsultingBusiness Process ImprovementComputer HardwareIT Management

ABOUT DOUG WITSKEN

Professional integrity, technical team leadership, a history of stimulating service level…

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.