Doug Ruth
Executive Customer Success & Sales Leader Specialized in Transforming Global Retention Teams
- Role
- Director, Customer Success at It Select
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Doug Ruth
I’ve spent my career helping revenue teams become more effective. Not by simply…
Experience
Director, Customer Success
Jun 2025 — Present · Rockville, MD, US
Customer Relationship & Lifecycle Management- Serve as the primary point of contact post-sale for a portfolio of strategic accounts- Lead onboarding sessions, ensuring clients understand IT Select’s brokerage process and value proposition- Run structured QBRs with insights on solution performance, ROI, and stack expansion opportunities- Maintain deep understanding of each client\'s business, roadmap, and technical architecture.Renewal Management- Own all renewals and ensure timely execution (goal: 90+ days before term)- Use Salesforce to track renewal timelines, automate touchpoints, and drive early renewal engagement- Lead value-driven renewal conversations using business outcomes, cost savings, or improved performancemetrics.Tech Stack Mapping & Opportunity Identification- Maintain a living technology stack inventory for each client, covering networking, cloud, cybersecurity,UCaaS, SD-WAN, DRaaS, and more- Identify cross-sell/upsell opportunities based on usage patterns, contract changes, vendor performance, orevolving client needs- Collaborate with Business Development and vendor success teams to introduce and close expansion deals.Internal Collaboration- Partner with Business Development Consultants to jointly manage account plans and opportunity roadmaps- Feed vendor performance feedback to the sourcing team to improve go-forward recommendations- Contribute to strategic planning and forecasting by highlighting account health and expansion opportunities
Education
Colorado Mesa University
BA, Communications
1992 — 1997
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