Doug Rosenthal
Senior Enterprise Customer Success Leader | $21M+ ARR | 96% NRR | Renewal & Expansion Strategy | Regulated & Mission-Critical SaaS
- Role
- Customer Success Executive at Accolade, Inc.
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Doug Rosenthal
Revenue-driven Enterprise Customer Success leader with 15+ years managing complex B2B Software as a Service (SaaS) portfolios within highly regulated industries including healthcare, benefits administration and finance. Specialize in managing complex enterprise portfolios, driving revenue retention, churn mitigation, and expansion opportunities. Experienced supporting mission-critical Software as a Service (SaaS) deployments where client satisfaction, reliability, compliance, customer onboarding and executive visibility are essential. Oversee $21M+ ARR with sustained 95% Net Revenue Retention (NRR), achieving 92% client retention, and securing seven-figure expansions through strategic upsell and cross-sell initiatives.
Experience
Customer Success Executive
Jan 2023 — Present · Plymouth Meeting, PA, US
Directed enterprise portfolio valued at up to $21M ARR, owning renewal strategy and achieving sustained 95%+ gross retention and 96% Net Revenue Retention (NRR) • Drove 24% year-over-year customer adoption growth through lifecycle strategy, executive alignment, and customer health modeling • Reduced escalations by 30% and accelerated resolution cycles by 25% via proactive churn mitigation and risk identification
Education
Missouri State University
B.S., Business Administration/Finance
Skills
- Team Building
- Management
- Training
- New Business Development
- Selling
- Healthcare
- Business Development
- Sales
- Revenue Cycle
- Leadership
- Hospitals
- Negotiation
- Emr
- Enterprise Software
- Sales Operations
- Strategic Planning
- Crm
- Account Management
- Physicians
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