Doug Reynolds
- Role
- Senior Customer Success Manager at Genesys
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Doug Reynolds
I am a passionate, curious, and energetic Strategic Customer Success/Account Manager with…
Experience
Senior Customer Success Manager
Feb 2022 — Present
Currently managing a portfolio of customers in the Public Sector, serving as their trusted advisor and point of contact throughout their CX journey. Key Customer Focus: Adoption, Growth, Customer Satisfaction, and Referencability. Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans, Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes.
Education
Rider University
Bachelor of Arts - BA
Skills
- Selling
- Sales Management
- Sales
- Enterprise Software
- Inside Sales
- Iaas
- Mortgage Lending
- Consultative Selling
- Cold Calling
- Customer Relationship Management (Crm)
- Microsoft Office
- Solution Selling
- Team Leadership
- Crm
- Key Account Management
- Sales Process
- Consulting
- Lead Generation
- Cloud Computing
- Business Development
- Marketing Communications
- Software as a Service (Saas)
- Saas
- Credit
- Management
- Account Management
- Marketing
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