Doug Pierce
Did you get better today !
- Role
- Customer Service Specialist at Scope Infotech, Inc
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Doug Pierce
Figure: 7 TAC §80.200(b)\"CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A…
Experience
Customer Service Specialist
Oct 2024 — Present
Handle inbound calls, emails, or chat inquiries from CMS program participants and stakeholders. • Provide accurate and timely information regarding Medicare/Medicaid benefits, claims, eligibility, and enrollment. • Guide users through online CMS systems and tools (e.g, HETS, MyMedicare.gov). • Document customer interactions and update case records in compliance with CMS standards. • Escalate complex or unresolved issues to Tier 2 support or CMS contacts when necessary. • Maintain up-to-date knowledge of CMS policies, system updates, and procedural changes. • Follow all privacy, security, and regulatory requirements including HIPAA and FISMA. • Participate in training sessions and ongoing education to ensure service excellence.
Education
Blinn College
Accounting and Business/Management
2007 — 2007
Friends University
Bachelor of Science (B.S.), Liberal Arts and Sciences/Liberal Studies
2009 — 2011
Southeastern Oklahoma State University
Masters, Sport and Fitness Administration/Management
Abilene Christian University
Kinesiology and Exercise Science
Skills
- Team Building
- Management
- Sports
- Investment Properties
- Operations Management
- Transportation
- Supply Chain Management
- Logistics
- Logistics Management
- Strategic Planning
- Football
- Inventory Management
- Coaching
- Supply Chain
- Creative Real Estate Investing
- Leadership
- Sponsorship
- Real Estate Investor
- Sports Marketing
- Marketing
- Real Estate
- Landlords
- Sports Management
- Customer Service
- Sales
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