Doug Mihalow

About Doug Mihalow

I am an accomplished leader with a robust background in credit and fraud risk management within the fintech and banking sectors. My expertise lies in crafting and implementing innovative fraud detection frameworks and predictive AI algorithms, which have significantly reduced fraud losses and boosted system efficiencies. I am recognized for pioneering machine learning applications in fraud strategy, substantially enhancing fraud detection rates and operational efficiencies.My career is marked by a strong track record of leading high-impact teams and projects, consistently achieving corporate objectives while adhering to strict regulatory standards. As an effective communicator and respected thought leader in the fintech fraud risk management arena, I have made significant contributions to industry conferences and strategic forums.I am dedicated to promoting a culture of continuous improvement, innovation, and strategic risk management, aiming to drive advancements across all facets of consumer finance operations. My focus is on steering teams towards achieving breakthroughs in technology applications and risk management strategies, setting new standards in the industry.

Experience

1. Executive Director of Fraud Strategy

   Jenius Bank

   Feb 2025 — Present · Wilmington, DE, US

   Building, scaling, and leading a world-class Fraud Strategy team for loans and deposit products that balances fraud mitigation with customer experience. Recommending and driving long-term, strategic initiatives and projects to minimize fraud losses and maximize positive user experience. Maintain model risk oversight of internal and external tools. Working closely with Credit Risk, Fraud Operations, Product Leaders, Second Line and Technology teams to set and drive strategic priorities. Determine and manage goals for conversion, fraud losses and false positive ratio. Key Achievements/Contributions: Holding annual fraud personal loan losses to 2bps year-to-date 2025, compared to a 5bps target. Leading a 5-person team of data scientists, strategists, analysts and loss forecasters to fight first and third party fraud. Building valuations of profitability, conversion and loss prevention to win investments in fraud defenses. Enhanced defenses of savings accounts from first party RDFI attacks through iterative testing. Launched model monitoring on schedule for 10+ models, retiring two underperforming products. Formulated first party fraud defenses with Credit Team reducing losses by 40%; launched new first party fraud taxonomy. Sponsored the internal launch of the Ask Jenius Gen AI prompt to aid researching internal fraud trends. Marshalled the company against the “Penguin” third party fraud application stuffing attack in July 2025. Formed the Fraud Fusion Nucleus Team, collaborating across Cyber, Fraud and Product to improve bot defense efficiency 95% over 6-months. Selected as a Coach for Fraud Fight Club 3 in April 2026.

Education

• Saint Joseph's University

  Bachelor of Science - BS, Marketing

• University of Phoenix

  Master of Business Administration - MBA

Skills

• Financial Services
• Crm
• Predictive Analytics
• Strategy
• Credit
• Sas
• Work Process Improvement
• Analytics
• Vendor Management
• Sas/Sql
• Business Analysis
• Leading Projects
• Credit Cards
• Management
• Process Improvement
• Sas Programming
• Banking
• Risk Management
• Situational Leadership
• Portfolio Management
• Risk Analysis
• Business Process Improvement
• Cards
• Credit Risk