Doug Mark
- Role
- Sr Director, Global Lead - Strategic Customer Engagement, Service Cloud at Salesforce
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Doug Mark
Specialties: Digital Transformation, Customer Engagement & Experience, Social CRM, CRM…
Experience
Sr Director, Global Lead - Strategic Customer Engagement, Service Cloud
Jul 2021 — Present
Leads a team of global Business Excellence and Service Cloud experts who work with Salesforce\'s largest and most complex customers to successfully deliver on their digital transformation ambitions. Our team works across all major industries and with customers in the Americas, Europe and Asia.
Education
University of Illinois Chicago
Bachelor of Science, Finance, Management
1994 — 1999
Skills
- Sales Operations
- Customer Relations
- Professional Services
- Software Project Management
- Customer Service
- Management
- Rightnow
- Applications Delivery
- Business Process
- Requirements Gathering
- Solution Selling
- Customer Experience
- Business Intelligence
- Business Analysis
- Knowledge Management
- Consulting
- Enterprise Software
- Workforce Management
- Team Management
- Project Delivery
- Erp
- E-Commerce
- Contact Centers
- Software Implementation
- Application Delivery
- Product Management
- Mobile Devices
- Sales Support
- Saas
- Vendor Management
- Program Management
- Strategy
- Project Management
- Cloud Computing
- Outsourcing
- Cross-Functional Team Leadership
- Integration
- Crm
- Telecommunications
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