Douglas Webber
Senior Information Technology Specialist at U.S. Department of Veterans Affairs
- Role
- Senior Information Technology Specialist at U.S. Department of Veterans Affairs
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Douglas Webber
Driven and committed Information Technology professional with an interest in facility…
Experience
Senior Information Technology Specialist
U.S. Department of Veterans Affairs
Aug 2017 — Present · Bedford, MA, US
Perform a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problemsn accordance with established policies and procedures. Responsible for diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets: escalating problems to the Lead or Supervisory IT Specialist as appropriate; overseeing Help Desk activities; and configuring devices and software applications following established procedures. Provides account management support, client connectivity support and client application support for various devices: and remains current with changing IT technologies via sponsored VA training and through personal education.
Skills
- Computer Hardware
- Managed Services
- Windows 7
- Consulting
- Troubleshooting
- Network Security
- Strategic Planning
- Information Technology
- Program Management
- Remediation
- Start-Ups
- Hazardous Waste Management
- Data Center
- Network Administration
- Project Management
- Servers
- Microsoft Office
- Sales
- System Administration
- Firewalls
- Cloud Computing
- Small Business
- Customer Relationship Management (Crm)
- Customer Service
- Leadership
- Training
- Software Installation
- Security
- Environmental Awareness
- Sales Management
- Business Development
- Windows
- Wireless Networking
- Networking
- Veterans
- Computer Repair
- Team Leadership
- IT Service Management
- Technical Support
- Management
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