Douglas Trein
Customer Success Specialist - Team Lead @Amplify
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WORK HISTORY
Customer Success Specialist - Team Lead @Amplify
Brooklyn, NY, US
As a Team Lead in Customer Success, I directly manage 3-5 full time employees and/or contractors. The Amplify Customer Success Team connects directly with schools and districts post-sale, and assists with matters related to physical material shipments/delivery, digital access for students and staff, and scheduling professional development sessions.As a Team Lead, I provide assistance to my team members for minor and major escalations, providing training of new tools and process, and helping develop their skills so they may flourish in their current roles and beyond.
EDUCATION
Ohio University
Communications
SKILLS
ABOUT DOUGLAS TREIN
I graduated from Ohio University with a BA in Communications (Digital Arts and Media)…
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