Douglas Stuart Platt

About Douglas Stuart Platt

Love everyone, all the time, and you\'ll be all right!\" Experienced Director Of…

Experience

1. Director of Service

   Cardioquip

   May 2015 — Present · Bryan/College Station, TX, US

   SummaryPlan, direct, or coordinate the service operations of the company. Duties and responsibilities include formulating policies, managing service team, planning the use of materials, create and conduct training.Responsibilities• Interact with Executives to review performance data to measure productivity and goal achievement and to determine areas in need of program improvement.• Plan, organize, implement, and document Servicing processes required by the QMS.• Effectively manage technicians, preparing work schedules, assigning specific duties, and performing training.• Establish and implement servicing policies, goals, objectives, and procedures, conferring with Executives, Contractors, and staff as necessary.• Ensure a high level of internal and external customer service.• Make recommendations for facilities needs for Executives.• Determine staffing requirements for servicing. Identify and interview potential new employees. Recommend individuals for employment to Executive Management.• Manage vendors to ensure needed services are provided within budgetary limitations.• Other duties and responsibilities as assigned.

Education

• University of Mary Hardin-Baylor

  Bachelor of Arts (B.A.), Mass Communication/Media Studies

  2004 — 2009

Skills

• Electrical Troubleshooting
• Medical Devices
• Regulatory Compliance
• Leadership
• Customer Service
• Team Management
• Writing
• C#
• Hands-on Training
• Presenter
• Data Entry
• Scrum
• Html
• Outstanding Verbal
• Team Leadership
• Data Analysis
• Git
• Agile Methodologies
• Troubleshooting
• Teaching
• Quality Assurance
• Technical Support
• Microsoft Sql Server
• Process Management
• Project Management
• Selenium Webdriver
• Relational Databases
• Sql
• Training
• Testing
• Quality Control