Doug S.

Experience

1. Business Consultant

   Fivestars By Sumup

   May 2015 — Present · San Diego, CA, US

   Lead in-person consulting sessions with clients to identify customer needs and product specifications used for driving roadmap strategy and program functionality.• Communicate with FiveStars engineering, marketing, and account management teams, providing specifications and requirements for custom features to ensure clients’ needs are properly met and onboarding is efficient.• Maintain a high level of industry knowledge to be able to provide support, and to ensure clients are trained properly and educated about best operating procedures.• Analyze current state of business operations using business and technical expertise and provide clients with best practices specific to their vertical.• Analyze market data for trends and monitor changes in regulations, using the resulting information to guide business owners in the right direction, enabling them to maintain a high customer retention rate.• Set up and configure customer tracking software and hardware.• Monitor client activity and consumer behavior for anomolies or bugs that required action.

Education

• University of Washington

  Project Management

  2017

• San Diego State University

  B.S., Management Information Systems (MIS)

  2010 — 2013

Skills

• Customer Service
• New Business Development
• Virtualbox
• Visual Studio
• Project Management
• Crm
• System Design
• Mobile Marketing
• Open Office
• SEO
• Html
• Software Development
• Sem
• Mobile Advertising
• Long-Term Customer Relationships
• Online Marketing
• Microsoft Office
• Sales
• Mobile Applications
• Web Analytics
• Google Adwords
• Software Documentation
• Software Quality Assurance
• Os X
• Mac Os X
• Mobile Games
• Software Design
• E-Commerce
• Web Design
• Windows
• Asp.net Ajax
• Marketing
• Networking
• Marketing Strategy
• User Acquisition
• Visual Merchandising
• Analytics
• Arduino
• Sql
• Visio