Douglas Ray
Senior Director Service Delivery @Flash Global
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WORK HISTORY
Senior Director Service Delivery @Flash Global
New York, NY, US
A global leadership role accountable for World Wide Call Centers, Quality & Performance, and Systems configurations, and solutions.
EDUCATION
DCC community college
A.A.S, Business Management
Zenith Process Management Group
Six Sigma, Green Belt
American Society for Quality (ASQ)
Six Sigma Black Belt, Six Sigma Black Belt Training
SKILLS
ABOUT DOUGLAS RAY
ISO-90••••08 Implementation within service corporations Building Six Sigma Culture (DMAIC) & Lean Building Metric Culture (BI) Using Information technology to to reduce variance within processes World Wide Call Center Operations & Control Tower Implementations Partner Management Service Parts Logistics Supply Chain RMA Specialties: Implementing ISO-90••••08 Quality Management Systems within service organizations Building Six Sigma Culture Building Metric Culture Instilling process rigor through documented processes Using Information technology to reduce variance within processes
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