Douglas
Teamwork makes the dream work | Global IT | IT Strategy | Infra Ops | ITIL | Problem Solver | Results-Driven | Collaborator | Pro-active
- Role
- Corporate IT Infrastructure Manager at ITW
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Douglas
I leverage technology to help businesses solve problems and make them more efficient to achieve their goals. Broad spectrum of IT knowledge where my experience can provide different perspectives on how to approach a problem to come up with the best solution. Can seamlessly transition into any role and quickly adapt to the environment. Years of experience in researching, testing, implementing, and supporting various technology initiatives. Accustomed meeting with executive leaders to discuss strategic plans and how to resolve areas of opportunities. Successfully managed IT Projects from the initial stages to the closing out phase, minimizing the impact to the budget, while providing key deliverables based on the business requirements. Can identify the risks, constraints, and assumptions based on organizational factors, environment, and expert judgement in order to implement a successful strategy. Researched and managed all the IT requirements for new office construction, mergers/acquisitions, and ensuring deadlines were met and a multitude of vendors were properly coordinated. Utilize the ITIL framework to pinpoint opportunities in order to streamline efficiencies and processes within corporations.Proactive by nature, always thinking steps ahead to minimize risks and provide the best ROI.
Experience
Corporate IT Infrastructure Manager
Apr 2025 — Present · US
Education
University of Illinois Chicago
Bachelor of Science, Computer Engineering
Skills
- Autotask
- Project Management
- Cisco Asa
- Virtualization
- Network Architecture
- Business Intelligence
- Outsourcing
- Analysis
- Sonicwall
- Business Analysis
- IT Service Management
- Website Administration
- Squarespace
- Change Management
- Management
- Team Building
- Business Continuity
- Strategic Planning
- Process Improvement
- Customer Relationship Management (Crm)
- Disaster Recovery
- Vendor Management
- Voip
- Swot Analysis
- Program Management
- Vpn
- Checkpoint
- Joomla
- Cloud Computing
- Video Conferencing
- Kpi Reports
- Cross-Functional Team Leadership
- Team Leadership
- Microsoft Exchange
- Sysaid
- Crm
- Ip Networking
- Help Desk Support
- Itil Certified
- Continuous Process Improvement
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