Doug Pearce

About Doug Pearce

With over 15 years of experience in the IT industry, I am a passionate and results-oriented Senior Technical Program Manager at Microsoft, where I manage the ideation, prioritization and landing of new and existing features to drive product adoption, usage, and satisfaction for customers and internal stakeholders. I have a strong background in computer information systems, and hold multiple Microsoft 365 and Azure certifications. I enjoy working with cross-functional teams and stakeholders to deliver innovative and impactful solutions that solve real-world problems and create value for the business and the users.In my current role, I leverage my skills in process improvement, program management, and information technology to oversee the end-to-end lifecycle of multiple product features, from ideation to architecture to launch, and ensure alignment with the business and product vision, strategy, and roadmap. I collaborate with customers, engineers, designers and product owners to define and prioritize requirements, scope and plan projects, manage risks and dependencies, and monitor and report on progress and outcomes. I also actively interact with customers and internal stakeholders, collecting their feedback, pinpointing areas of concern, identifying opportunities, and offering guidance and support regarding product usage and best practices.Additionally, I oversee a team of support engineers who provide technical assistance and customer service to our users. I drive process improvements and ensure proper collaboration between the different teams to ensure timely and effective resolutions are determined for any product issues that are identified.

Experience

1. Senior Technical Program Manager

   Microsoft

   Jun 2022 — Present · Boston, MA, US

   Managing the ideation, prioritization and landing of new and existing features to drive product adoption, usage, and satisfaction for customers and partners.Oversee a team of support engineers who provide technical assistance and customer service to our users. I drive process improvements and ensure proper collaboration between the different teams to ensure timely and effective resolutions are determined for any product issues that are identified.

Education

• Elon University

  Bachelor of Science (BS), Computer Information Systems

  2005 — 2009

Skills

• Microsoft Exchange
• Windows 7
• Cisco Technologies
• Dns
• Windows
• Networking
• Active Directory
• Technical Support
• Microsoft Excel
• Microsoft Office
• Dhcp
• Tcp/Ip
• Powerpoint
• Digital Transformation
• Office 365