Douglas Herrington

About Douglas Herrington

IT professional with Global exposure and 15 plus years of Fortune 100 experience - Worked with multiple areas of industry: Global Off-Shoring, Local Government, Manufacturing, Education, as well as within IBM Global Services and Healthcare - Work with diverse groups in conducting Off-Shoring transitions to various countries (India, Argentina, Brazil, South Africa, etc.)- Implemented and Manage Security & Audit projects on budget and/or ahead of schedule (American Express, Gap, Sysco, Aventis, Unum, Pathmark, etc.)- Conducted multiple Compliance Programs, Contract Management, Risk Management, and New Business Contracts. Resulting in 100% error free Audits and among the highest profitability for the Global Services Division - Improved Customer Satisfaction, typically by 15% over contracts supported. Professional Dashboard:20+yrs - Technology Industry20+yrs - Professional Services20+yrs - Customer-facing organizations20+yrs - Customer Service18+yrs - Service Delivery18+yrs - Operations10+yrs - Security ID AdministrationSpecialties: Service Delivery, Operations, Documentation, Management, Microsoft Office, Organizational, PC, Process Engineering, Progress Reporting, Risk Management. work hard and have fun

Experience

1. National Change & Release Manager

   Ascension

   Sep 2021 — Present · Austin, TX, US

   Governs the change and release management processes end-to-end in a multi-provider environment with internal and external service delivery teamsDevelops standards and common practices including definition of all types of changes, approval levels for each change type and notification periodsAdministers the Change Advisory Board (CAB)Reviews change records and associated implementations for completeness, accuracy and adherence to corporate standards and policyEnsures release planning considers all impacted parties (e.g, service provider and internal org) and appropriate coordination and scheduling is taking placeEnsures testing integration between service delivery teams is defined appropriatelyDevelops and maintains a holistic view of the release and change schedulesUnderstands the likely impacts of the change/release to the technology and functional partner communities Ensures each process integrates effectively and efficiently with other existing business and IT processesOversees efforts to build organizational understanding of each process (e.g, purpose, outcomes, expected impact, rationale and need)Develops, implements and monitors metrics for process effectiveness and efficiency, ensuring smooth integration between all key stakeholder groups at a process, people and tool levelContinuously analyzes data and processes to determine gaps and identifies solutions to close said gapsEvaluates and addresses the financial, cultural, technological, organizational and people issues that may need to be addressed as a result of a proposed process changeFosters productive partnerships with internal service delivery teams and MSPs to ensure that the service management processes are adhered to and meets Ascension’s explicit and implicit expectationsReports and presents results and findings, as well as actionable recommendations to senior leadershipMentors, defines and coordinates day-to-day responsibilities for junior staff reporting to this function

Education

• LSU Shreveport

  Bachelor's of Science, Marketing

  1989 — 1993

• Louisiana State University Shreveport

  BS Marketing, Marketing

Skills

• Project Management
• Contract Management
• Risk Management
• Operations Management
• Sales Operations
• Professional Services
• IT Outsourcing
• IT Management
• Pmo
• Pmp
• Leadership
• System Administration
• Service Delivery
• Business Analysis
• Security
• Enterprise Software
• Information Technology
• Operations
• Crm
• Itil
• Lean Operations
• Competitive Analysis
• Strategy
• Management
• Six Sigma
• Procedure Development
• Sales
• Process Improvement
• Business Process Improvement
• Service Management
• Program Management
• Expense Management
• IT Operations
• Business Process
• Vendor Management
• Offshore Project Management
• Cloud Computing
• Disaster Recovery
• Data Center
• IT Service Management